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We listened to your recent feedback on the need for better, and more frequent, communication during the remediation process. To meet this need, we’ve created a new website with essential information in one place. Read on to learn more about new content and tools: 

  1. Information on the remediation process and your device status
    We’ve added a patient portal where you can check your device status. Please be prepared to enter your registration confirmation number or serial number. You will also need to confirm your identity using your last name, zip code, and the last 4 digits of your phone number you used to register.  You can also learn more on the remediation process with our step-by-step guide.  

  2. How replacement devices are allocated
    In addition to checking your device status, you now have the option to update your registration information through the Patient Portal.  We are prioritizing replacement device distribution based on this demographic and health information.  You can find out more about our approach to allocating replacement devices here.  We will begin distributing devices based on prioritization in the coming weeks once prior registrants have been given an opportunity to update their registration information. 

  3. A reminder on cleaning your device
    Please be aware that both ozone and UV light cleaning products that claim to clean, sanitize or disinfect Philips devices and accessories have not been authorized by the FDA. As always, please be sure to follow the cleaning instructions in your device manual and only use approved cleaning methods. 

We will continue to provide regular updates to you through this process. In the meantime, as a reminder, your device registration confirmation number is 2021081601952742

Thank you for your continued trust.



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